Notification
If there are any issues concerning your order, please notify us of your returns by email at [email protected] or by phone by calling 01543570024 as soon as possible.
Rectify
If possible, we will do our best to rectify the issue on the day of your event. Furthermore, the sooner we get notification from you, the more likely it is that we are able to do this.
Exchange
If returns are seen as unsatisfactory to the customer, they may be eligible for a replacement or exchange.
Refund
We shall offer a full refund or replacement if we deem that an item is faulty.
Delay
If an order has a delay of more than 30 minutes, we offer a 10% refund on the order cost. i.e. If an order is booked for delivery or collection for 10:00 AM – 11:00 AM and we deliver or have it ready for collection at 11:31 AM or later, this order qualifies for a 10% refund.
Evidence
We ask that the customer forwards as much evidence to us as possible (photos, call logs, emails). We can then process any Exchange, Refund or Delay Rebate without delay.
Case by Case
We treat each returns notification in accordance to the policy set out above. However, we may need to adapt this policy to suit any abnormal circumstances. For this reason, we give all statements without prejudice and do limit them to their current content.
Back to Terms & Conditions.
Please feel free to view guidance from Citizens Advice.